Need some inspiration?
Shop Best Sellers

Your cart is looking
a bit empty!

Search Boxed...
Your questions answered

Frequently Asked Questions

What is your question regarding?

  • General Questions

    Do I pay membership fees with Boxed Wholesale?

    Nope! Enjoy the awesome benefits of wholesale shopping without the annual membership fees.

    How do I get free shipping on my first order?

    All you need to do is meet the order minimum of $19.99 and you'll receive free shipping.

    When does my order ship?

    All orders ship within 1 business day! We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

    Do you ship to my area?

    We ship everywhere in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses. Since we deliver bulk (and joy!) our boxes are too big to qualify.

    How much does shipping cost on my next orders?

    All orders over $49.00 qualify for free shipping. If your order total is below $49.00, we charge a low $5.99 for shipping. Fun fact - 95% of our orders qualify for free shipping!

    Do you ship to offices?

    Absolutely! Office managers love Boxed for our convenience, bulk selection, low prices and great service. To learn more, please check out Boxed for Business or contact business@boxed.com with any inquiries.

    Are transactions on your site secure?

    Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.

    Do you accept EBT?

    Unfortunately, we cannot accept EBT at this time.

  • Shipping

    How is my order shipped?

    We ship with both UPS and FedEx. UPS delivers Monday through Friday, FedEx Tuesday through Saturday. Certain deliveries may require a signature and this determination is at the sole discretion of the carrier's driver. Due to the size of our bulk items, large orders may arrive in multiple boxes.

    Do you ship to my area?

    We ship everywhere in the contiguous United States. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO or DPO addresses. Since we deliver bulk (and joy!) our boxes are too big to qualify.

    How do I get free shipping on my first order?

    All you need to do is meet the order minimum of $19.99 and you'll receive free shipping.

    How much does shipping cost on my next orders?

    95% of orders qualify for free shipping by meeting the minimum order amount of $49.00. Otherwise, shipping is a low $5.99.

    When does my order ship?

    All orders ship within 1 business day! We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

  • My Order

    Where do I enter my promo code?

    When you are ready to check out, just enter your promo code in the 'Promo/Invite Code' field and click apply.

    Why isn't my promo code working?

    Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email Team Boxed at support@boxed.com.

    I just placed my order but I forgot to apply my promo code, what now?

    Email support@boxed.com with your order number and promo code. We can look into it for you.

    How can I track my order?

    Go to My Account > Order History. Tracking information and delivery details are also included in your shipping confirmation email.

    Can I cancel my order or edit my shipping address?

    Please email support@boxed.com with the order number. We will try our best to help before the order ships out.

    What if my item is damaged, incorrect or missing?

    We are very sorry for the inconvenience. Let us know at support@boxed.com.

    Can I return an item if I’m not happy with it?

    Sure thing! If you are not 100% satisfied with your purchase, you can either return the item for a full refund or exchange it for Boxed credit. You have up to 14 days from the purchase date. Our return policy can be found here. Please reach out to support@boxed.com for help.

    Can I edit my shipping address?

    Please email support@boxed.com with your order number and desired changes. In most cases, we can make shipping address adjustments, but in all cases, we will try our best to help.

    What if I've received an incorrect item?

    Reach out to support@boxed.com. We are very sorry about the mix-up. We will send out the correct item and work out the return details for you.

    How do I return an item?

    Please reach out to support@boxed.com. Our items can be large and heavy, and Team Boxed would prefer to help you set up the return.

  • My Account

    Can I edit my account information?

    You can manage your payment method, shipping addresses, email preferences and password under My Account. To edit your email address, please email support@boxed.com.

    How do I add or edit an address?

    To add an address, go to Account > Shipping. From here you can add and delete an address.

    How do I add or edit a payment method?

    To add a payment method, go to Account > Payments > Add New. For your own security, we do not allow you to edit an existing credit card. Any changes must be submitted as a new card.

    D'oh! I forgot my password - what do I do?

    Hey, it happens to the best of us! Select 'Forgot Password' at the Sign In page and enter your email address. You will receive an email with further instructions.

    How do I reset my password?

    Go to My Account > Change Password.

    How do I earn Boxed Cash Rewards?

    Who doesn't love rewards? Receive 1% Boxed Cash Rewards on the total price of your order, every time you shop Boxed. The more you spend, the more you earn!

    Where can I view my Boxed Cash Rewards?

    Head to My Account > Cash Rewards. You can also see your Boxed Cash Rewards on the Checkout page.

    How do I redeem my Boxed Cash Rewards?

    On the Checkout page, locate the 'Apply Cash Rewards' section. If you have at least $2.00 in Boxed Cash Rewards available, click 'Apply'. Boxed Cash Rewards can be redeemed in multiples of $2.

    How do I see my account credit balance?

    Go to My Account > GIVE $15 & GET $15. Your available credit balance will be displayed at the bottom of the page. You can also go directly to your Invite Page.

    How do I use my account credits?

    Any available credit will apply automatically to your next order.

    I love Boxed Wholesale so much and I want to share it with all my friends - but how?

    Aww, we love you back! Go to My Account > GIVE $15 & GET $15 and you’ll find your referral link. Copy your link and email it to friends, or share it on social :)

    Why is my invite code not working?

    Thank you for sharing Boxed with your family and friends. If your code isn't working, please email Team Boxed at support@boxed.com. We are happy to look into it for you.

  • Boxed Express

    What is Express?

    Boxed Express delivers perishable products including fresh produce, frozen favorites, dairy, deli and special occasion items. All in bulk! Just look for products with a lightening bolt next to them! Your fresh groceries are hand-picked from local stores and delivered to your door by a friendly Boxed Shopper. Freshness guaranteed! Schedule a delivery time slot for your Express order according to your schedule.

    How do I know if my area is eligible for Express?

    Simply enter your zipcode on our website or app. You'll see our Express product selection if you are located in an Express-eligible zipcode.

    What if the delivery time I want is not available?

    During times when we're busier than usual, delivery times get booked very quickly. We recommend scheduling your delivery ahead of time as we accept orders up to 5 days in advance.

    What if i’m not home to receive my delivery?

    No problem, we're happy to help! You can leave special instructions with your order (for example, leave with your doorman or on your porch). Simply fill out the 'Delivery Instructions' field at Checkout. Please keep in mind that we are not responsible for your order if you request to leave your order outside your home. If no one can help you receive your order or if there's no safe location to leave your order, we recommend that you reach out to support@boxed.com to reschedule your Express delivery.

    Can I reschedule my delivery?

    Please reach out to support@boxed.com as soon as possible. Tell us your desired time and date and we will do our best to reschedule the Express delivery for you.

    What happens when an item is out of stock?

    Express delivers fresh groceries on-demand, shopped at Costco stores by our friendly Boxed Shoppers. Sometimes stores can run out of items without notice. You will never get charged for out of stock items. Here’s how it works: when you place your order, a temporary authorization charge appears on your bank statement based on what your ordered. However, when the charge settles after your delivery, it will only reflect the total for items that were actually fulfilled. You can see which items were out of stock on your delivery confirmation email, and on the order details under your order history.

    Can I modify the items in my Express delivery?

    Please email support@boxed.com with your order number and request. We will try to help.

    Can I return Express items?

    Unfortunately, we are unable to accept returns for Express items at this time.

    How does the Return-a-Bag program work?

    Your Express items come in a reusable Boxed bag. You can keep the bag or return them to us to receive $1 credit for each bag returned. Simply give the bags to your shopper on your next Express delivery.

  • Boxed For Businesses

    What are the advantages of signing up with a business account?

    When you sign up with a business account, you will have access to an additional selection of business related products and you will be able to use our business features such as quick add to cart and downloadable receipts. Your orders will have priority processing status and you will have the option to place bulk orders by the pallet. If you are a tax exempt organization, you can submit your form for sales-tax free purchases. You will also receive a dedicated account manager who is there to assist you with all of your business ordering needs.

    What is a business account?

    A business account is designed to make your life easier. You'll have a dedicated account manager, who is there for all your business ordering needs, including cost reporting and finding better business solutions just for you.

    How do I qualify for a business account?

    Just sign up here!

    How can I receive a Certificate of Insurance?

    Please email us your requirements at business@boxed.com. It usually takes 3 to 5 business days to return a completed Certificate of Insurance form.

    When does a business order ship?

    All business orders ship within 1 business day. We'll send you an email when your order is being processed and again when it ships. The shipping email includes your tracking number and an estimated arrival date. For larger orders that require custom shipping solutions, your account manager will follow up with an email that includes tracking information.

    Where can business accounts receive orders?

    Boxed delivers to the 48 contiguous states. Unfortunately, we cannot currently ship to PO Boxes, APO, FPO, or DPO addresses (our boxes are too big to qualify).

    What if no one is available to receive the order?

    That's no problem. When you order with Boxed, we'll ship your order right to your office and leave your order in the mail room. However, if you order with Boxed Express and think that no one will be available to receive the order, please call customer service to reschedule your delivery.

    Who is responsible for assembling my order?

    We have a team of dedicated shoppers and boxers who carefully put together your order.

    Is there a fee for business accounts?

    There are no fees for using Boxed.

    Do you provide discounts for bulk orders?

    In certain circumstances! The team evaluates discount eligibility based on a variety of factors including product, quantity, shipping destination, as well as other handling requirements. If you are interested in placing a large order, please contact business@boxed.com with "Large Order Inquiry - Product Name(s)" in the subject line.

    My organization is Tax Exempt, what should I do?

    All you need to do is email business@boxed.com with a copy of your tax exemption certificate, and include the email you will use for tax exempt purchases, shipping address, and full name. It is suggested that you create an account under the email you will submit the certificate with.

  • Boxed Bold

    What is Boxed Bold?

    Boxed Bold gives participants 3% Boxed Cash Rewards on up to $15,000 in purchases and free shipping on eligible orders.

    How do I qualify for Boxed Bold?

    As a valued American Express® Card Member, you receive advanced/early access to Boxed Bold before it becomes publicly available. Enjoy Boxed Bold through 8/10/17.

    How do I enroll?

    Create a new Boxed account or sign in to your existing account. Checkout using your American Express Card, and your account will be enrolled into Boxed Bold through 8/10/17.

    How do I earn 3% Cash Rewards?

    As a Boxed Bold member, you automatically receive 3% Boxed Cash Rewards on up to $15,000 in purchases, then 1% thereafter.

    How can I redeem my Cash Rewards?

    On the Checkout page, locate the 'Apply Cash Rewards' section. If you have at least $2.00 in Boxed Cash Rewards available, click 'Apply' and that amount will be deducted from your order total. Easy!

Don't see what you're looking for?

Contact us directly