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Want faster answers?

Most questions can be answered instantly by searching our FAQs page.

  • Most Common Questions
    How much does shipping cost after my first order?

    Your order will qualify for free shipping if it meets the minimum order amount of $49.00. Otherwise, shipping is a flat rate of $6.99.

    How long will my order take?

    All orders ship within 1 business day! We will send you an email when your order is processed and another email when your order ships. The second email will include your tracking number and estimated arrival date. Orders typically take about 1-3 business days to arrive.

    Where can I find my referral credit?

    Go to Account > GIVE $15 & GET $15.

    Your available credit balance will be displayed at the bottom of the page. You can also go directly to your Invite Page. Thank you for sharing the joy of Boxed!

    How do I change my password?

    Go to Account > Change Password.

    Where can I track my order?

    Go to Account > Order History.

    Tracking information and delivery details are also included in your shipping confirmation email once your order is shipped.

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